Articles on: Account & billing

When my subscription credits will renew?

Your monthly credits have run out/ are running out, wondering when they will be replenished?

Let’s figure it out:

Foremost, make sure that your subscription is active
Next, let's clarify what the billing date means when it comes to the established Subscription Policy

💡 Billing date - refers to the date&time when a subscription will renew, or, to put it simply, the date of the next payment and balance refill. You always receive it at the same time and date as your last payment.

Under the Balance section of 'My Account' you can find the next date your credits arrive

Within the Billing section of 'My Account' there's a date for next payment

* Individual monthly subscriptions (100, 300, 500 Images Monthly Plans)
In the case of individual monthly plans, the date&time of the balance replenishment correspond to the last completed transaction. Hence, you can refer to the last receipt to determine it.

* Individual annual subscriptions (100, 300, 500 Images Annual Plans)
Similarly, with individual annual plans, within a prepaid year balance will be refilled on a monthly basis on the same date&time the payment was completed.

* Business subscriptions (1000, 2500, 5000 Images Plans)
Business plans are replenished on a monthly basis and always in accordance with established balance capacities. For instance, by subscribing to the '5000 Images Monthly Plan', you have a monthly balance capacity of 5000 credits. Hence, business plan credits don't roll over and your balance will be replanshed on the billing date with the amount to sum up 5000 credits.

Updated on: 28/09/2022

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