Articles on: Account & billing

What to do with failed recurring payment of my subscription?

First of all, 💡 the Good News💡, our Engineering Team already works on the solution that will be deployed in the nearest future. To simplify your experience, our Minions need a bit more time.

💡 What’s important to be aware of ?

Each subscription is connected to the payment method used at the time of purchase. As a result, there is no option to attach another payment method.
💡 Then what to do ?

If this is the case, we recommend canceling the subscription and resubscribing with a new credit/debit card or PayPal account.
Learn more on How can I cancel my subscription?

Failure of charge could result in the expiration of your rolled-over credits. Nonetheless, you won't have to worry since all your expired credits will be placed back into your account. Once you notice that your monthly renewal charge didn’t go through, please give a shout to our CareTeam, and we’ll get in touch shortly.

Updated on: 28/09/2022

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